Terms and Conditions

These terms and conditions govern the contractual relationship between www.blinktransfers.com ("blinktransfers") and you, the client. Blinktransfers acts as an intermediary between you and transport providers. We work with professional private transport operators ("Providers") who are fully licensed and authorized to operate in the countries where our transfer booking services are available.

By making a reservation through our website, mobile app, or by phone, you agree that the contract for the service is between you and the provider. Blinktransfers is not responsible for the actual provision of the transport service.

Reservations made by third parties or travel agencies are considered binding for all passengers. Confirming a booking means you have read, understood, and accepted these terms. Blinktransfers reserves the right to update these terms without prior notice.

Reservations can be made via our website, app, or phone. The person booking ("Main Party") must be at least 18 years old and accept the terms on behalf of all passengers.

Full payment is required at the time of booking. Once payment is received, a confirmation email with a voucher will be sent, which must be shown to the driver.

Blinktransfers is not liable for errors in booking due to incorrect information. If changes in cost arise from incorrect details and you don't pay the difference, the service may be cancelled without compensation.

You must follow local laws regarding child travel. Child seats must be requested at the time of booking. In some cases, these may incur extra charges, and availability is not guaranteed. In vehicles like minibuses or coaches.

All children and infants count as passengers and must be included in the total number when booking.

Blinktransfers offers vehicles adapted for passengers with reduced mobility in certain destinations. Contact our team before booking to confirm suitability.

Changes can be made free of charge up to 24 hours before the first service. Within 24 hours, changes must be requested via [email protected] from the original email used. 

• More than 24h in advance: Full refund
• Less than 24h: No refund
• No-shows are non-refundable.
• Refunds are issued to the original payment method.
• After confirmation of the landing time according to AENA’s official website, the driver will wait at the airport for a maximum of 60 minutes from the flight’s arrival. This allows passengers to collect luggage and meet the driver.
• If passengers do not appear within this 1-hour period, the service will be considered a “no-shows” and no refund will apply.
• If clients contact BlinkTransfers within those 60 minutes and request additional waiting time, an extra fee equivalent to one additional hour (€80) will apply, payable directly to the driver.

If we are forced to cancel due to extraordinary circumstances, we will offer alternatives or refund the full amount.

Vehicles may be replaced with larger or multiple ones, depending on availability. Vehicle types that require booking (such as minibuses and coaches) require at least 48 hours' notice to guarantee the exact vehicle requested. If booked with less than 48 hours' notice, we may send multiple smaller vehicles with equivalent total capacity instead. If downgraded, the price difference will be refunded.

Each passenger may bring one medium suitcase (max. 70 x 50 cm). Additional luggage must be declared. Pets are allowed with prior authorization from blinktransfers.The customer must provide the animal’s size and specify whether it will travel in a cage or carrier. Unlisted excess baggage may require extra vehicles at your cost.  Luggage is transported at your own risk.

We provide private transfers. Timings may vary due to traffic or other factors. If the driver can't locate you, call the number on your voucher. If you arrange other transport without contacting us, no refund will apply. Keep your phone switched on. If we can't contact you, service is forfeited. Reimbursement for alternative transport is only possible with prior approval and receipts.

• By booking, you confirm that:
• You are over 18 and legally competent.
• The credit card used is yours and has sufficient funds.
• You will inform us of any changes.
• You have valid travel documents.
• You will verify pickup details and contact us for corrections.
• You authorize us to charge for damages or penalties caused.

We are liable only for proven negligence and only up to the amount paid. We are not liable for force majeure events or third-party issues (accidents, weather, strikes, etc.).

Contact the provider first using the number on your voucher. Submit written complaints to [email protected] within 28 days of your return.

Service may be refused to passengers who:

Are under the influence of drugs or alcohol

Act dangerously. Alcohol, drugs, smoking, and food are prohibited inside the vehicle.

These terms are governed by Spanish law. 

Disputes will be handled by Spanish courts.

If any clause is declared invalid, the rest remain in effect.

We treat user data confidentially, whether collected via website, calls, or support. Data is used solely to identify and serve you.